Shipping & Returns
Shipping Policy
We are proud to offer a wide variety of hardware products to help you service and maintain your windows. Our shipping rates are calculated based on the size and weight of your purchase and your location. We offer several shipping options to choose from, including standard and expedited shipping. All orders are processed and shipped within 1-3 business days. If you have any questions about our shipping methods or costs, please don't hesitate to contact us.
Return & Exchange Policy
At Cavendish Hardware, we want you to be completely satisfied with your purchase. Ifor any reason you are not satisfied, you may return or exchange your item within 30 days of purchase*. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. We also require proof of purchase, such as a receipt or order confirmation email. Once we receive your returned item, we will process your refund or exchange within 7-10 business days. If you have any questions about our return or exchange policy, please don't hesitate to contact us.
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*In the case of customised goods such as pre-tensioned balances, a re-stocking fee will apply. For made-to-order goods returns are not possible, please ensure that you have provided us with the correct information before ordering.